FAQs

1. How long will it take to receive my order?
Delivery times can vary depending on the product and your location. Typically, orders are processed within 2-3 business days, and shipping can take between 5-8 business days. We'll provide tracking information as soon as your order has been shipped.

2. Do you ship internationally?
Yes, we offer international shipping! Please note that shipping times can vary significantly based on your international location. Additionally, international customers are responsible for any customs or import duties that may be charged upon arrival.

3. Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it. Since we aim to process orders quickly to ensure fast delivery, please contact us at ninetykidsusa@gmail.com as soon as possible to request any changes.

4. What is your return policy?
We accept returns within 30 days of receipt. The item must be in its original condition and packaging to qualify for a return. Please note that return shipping costs are the responsibility of the customer unless the item is defective or not as described.

5.  What should I do if I receive a defective product?
If you receive a defective or incorrect item, please contact us immediately with your order number and a photo of the product. We will work to resolve the issue quickly, either by replacing the item or processing a refund.

6. How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to check the current status of your shipment on the courier's website.

7. Do you offer customer support?
Absolutely! If you have any questions or concerns, our customer service team is here to help. You can reach us via email at ninetykidsusa@gmail.com, and we aim to respond to all inquiries within 24 hours.

8. How do I know if my order has been placed successfully?
Once your order has been placed, you will receive an email confirmation containing your order details. If you do not receive an email within a few hours of placing your order, please check your spam folder and add our email address to your safe sender list.

8. Can I order products in bulk?
Yes, bulk orders can be placed directly through our website. If you are interested in ordering a large quantity of an item, please contact our customer support to ensure the best possible pricing and shipping options.

9. Do you offer any warranties on your products?
Some products are covered by a manufacturer's warranty. Please check the product description for specific warranty information. For all other products, we offer a 30-day guarantee for returns or exchanges if you are unsatisfied with your purchase.

10. How do I use a promotional code on your site?
If you have a promotional code, you can enter it at the checkout page where it says ‘Enter Promo Code’ before proceeding to payment. The discount will be automatically applied to your total if the promo code is valid.